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Something off? The easiest fix is to ask Pi to file it for you. Tell it in the chat to file a report about what went wrong, and it writes the whole thing up and sends it to our team. Because Pi files it from inside the conversation, we see exactly what you saw and can get to it sooner. You can also flag a single message by hand, or use the contact form for anything that isn’t about a chat.

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Ask Pi to file it

Just tell Pi in plain language, in the chat where the problem happened: 
the last response came out as messy raw code instead of clean text.
file a report about it.
Pi writes up what went wrong, attaches the context of the conversation, and sends it to the team. You don’t need to explain everything: Pi already has the thread, so a short description of what looked wrong is enough.
The Pi chat composer with a message asking Pi to file a feedback report about an untidy response.
Filing this way is the default for a reason: the team gets the full picture of what was happening, not just a one-line note, so there’s no back-and-forth to reproduce it and we can act faster.

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Flag a single message instead

If you’d rather point at one exact message, use the feedback flag on it. Say what you expected and what you got. Specific reports (“it published the draft before I approved it,” not “it’s broken”) are the ones we can act on fastest.
The Flag this message panel, with fields for what's wrong, severity, a short title, and what happened.
If the same problem keeps happening, mention that it’s recurring so we fix the cause rather than the one instance.

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What happens to a report

Reports feed the work we do to improve Pi. A pattern across several usually turns into a fix that ships to every account, so flagging a problem helps more than working around it.
A Synscribe notification showing a filed report with its title, description, severity, and a link to open the chat session.

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For everything else

Questions about your account, billing, or something on the site that isn’t a Pi chat go through the Synscribe contact page. We’ll take it from there. Back to: What is Pi Agent